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International Sales Operations Manager

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Publication Date: 16-Sep-2021

Location: Camberley, uk

Company: Ecotone

The more diverse an ecosystem is, the richer and more resilient it is.  This is the reason why Ecotone is looking for people from any background who are inspired and motivated by the wish to make things better; to be guided by the natural world in everything we do; to enrich lives and to make a positive difference by championing food for biodiversity.  Are you ready to support our mission?  Join us and join our movement to make a difference! #ImIn

Ecotone UK / Wessanen Benelux based in Camberley (UK) / Amsterdam (NL) is recruiting a:


Job Title: International Sales Operations Manager

Reports to: International Markets Director

Company: Ecotone

Department: International Markets


Purpose of the job:  

  • To support the International Markets team in the UK to understand and drive commercial performance by providing accurate and timely data and insight
  • To support the International Markets Director on planning, analysis, forecasting and reporting on a monthly, quarterly and annual basis


Key Accountabilities:

  • International Markets Budget and Forecast Lead: responsibility for leading the IM’s budgeting and forecasting process: providing support, insights and analytics.  This will include:-
    • Generate weekly and monthly commercial performance data – volumes, sales, margins
    • Analyse market share, competitors and conduct competitor brand performance analysis
    • Convert data into meaningful and insightful analysis to support decision making
    • Provide accurate forecasting and demand planning, liaising with relevant departments
    • Provide detailed analysis of product costs to the Commercial team to assist in identifying savings opportunities
  • Process improvements: lead the simplification and transformation of data management: analysis: interpretation and reporting to drive best practice and improved accuracy minimising any negative impact on invoice phasing
  • Maintain stock and sales trackers across key customers: detect and prevent forecasting errors: process-mapping of customer service/supply chain interface to minimise lead times and ensure orders are processed and prioritised accordingly
  • Promotions: provide insight into promotions by country and customer to analyse the most effective
  • Act as the IM Director’s ‘right hand person’ relaying accurate information and finding solutions to problems
  • Accountable for the monthly reporting cycle, preparing commentary as required
  • Business partnering with the IM Regional Managers to assist business planning, strategy development, new customer/distribution
  • Financial modelling and scenario planning to provide informed basis for all decisions
  • Supervise and coach 1 direct report
  • Act as a conduit between the IM team and all other Ecotone business areas, acting as a two-way information hub
  • Prepare sales documentation to include proposals, reports, competitor information, analysis
  • Attend trade shows and exhibitions, where required
  • Project management


Main Contacts and Relationships:

Internal: All Departments across Ecotone                            

External:  Distributors, Direct Retailers, Agencies


Key Performance Indicators:

As per annual plan





FMCG (preferred)

Previous financial or economic experience (required)

A proven track record in analysis and insight


SAP (an advantage to have) or similar system experience

Advanced in MS Excel, Word & PowerPoint

Practical knowledge of MS Office


Education and Training:

Degree educated




European Language(s) an advantage



Skills / Knowledge:

  • Strong analytical skills and demonstrable experience of analysing and interpreting large amounts of complex data
  • Strong commercial focus - ability to present key findings to the business
  • Results driven and able to work to tight deadlines
  • Ability to manage several projects simultaneously
  • Strong communication skills and good stakeholder management – able to work cross functionally
  • Attention to detail
  • Confident, articulate, self-motivated with an ability to present confidently
  • Adaptable to fast-moving situations
  • Highly organised, a logical thinker with good problem-solving skills
  • Proactive - using initiative and common sense
  • Articulate, confident, well-presented
  • Ability to work on own and as part of a team




  • Co-operation
    • Working together as one team
    • Pulls networks and communities together in order to achieve the right outcome
  • Agility
    • Adapting to new situations: quickly taking decisions
    • Ability to act at pace: change direction when required
  • Responsibility
    • Changing our world for the better through CSR: living our culture
    • Does not shy away from tough decisions or conversations
  • Entrepreneurship
    • Running the business as if it were your own
    • Finds a better way

For questions on this job description please contact Ann Chambers: Ann.Chambers@ecotone.bio