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CSR Ethical Controller

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Publication Date: 22-Nov-2021

Location: Camberley, uk

Company: Ecotone

The more diverse an ecosystem is, the richer and more resilient it is.  This is the reason why Ecotone is looking for people from any background who are inspired and motivated by the wish to make things better; to be guided by the natural world in everything we do; to enrich lives and to make a positive difference by championing food for biodiversity.  Are you ready to support our mission?  Join us and join our movement to make a difference! #ImIn

Job Title: CSR Ethical Controller (part time)

Reports to: Market Quality Manager and dotted line to European Quality Director on Ethical


Company: Ecotone UK

Location: Camberley


Purpose of the job:

  • To proactively support the UK MSO with the local CSR agenda to include B-Corp as well as driving Ethical and providing support to the UK careline


Key Accountabilities:

B Corp (35%)

  • Ensure BCorp is supported, monitored, tracked and maintained for Ecotone UK (MSO and SU)
  • Ensure UK is BCorp recertified in 2022
  • Devise initiatives to raise the visibility of B Corp, working with external partner (eg: Highlight PR) to promote our work


Ethical – including SEDEX (35%)

  • Support and develop the extended Ecotone’s ethical mission including maintaining and managing SEDEX on behalf of the Ecotone group across Europe
  • Undertake ethical risk assessments
  • Shape new processes for Ecotone factories, structures (working with external/internal partners) and run training sessions ensuring compliance with specific legal requirements


Consumer Careline and Complaints (15%)

  • Support the Consumer Careline Manager on the:-
  • handling of consumer care investigations, reporting
  • ensure serious complaints / product issues are escalated and resolved as quickly as possible working with key external/internal stakeholders
  • participate in crisis management team and product recall process


Quality (15%)

  • Perform 2 supplier audits per year  and participate in selected Quality project, e.g. development of EU MSO Quality.
  • Coaching of others in the team/areas of interest from the Market Quality Manager role
  • Build and maintain relationships with suppliers, internal customers, external agencies, EU Quality and Careline Colleagues.


Main Contacts and Relationships:

Internal:  Quality, R&D, Marketing, Sales, internal legal counsel (where required) 

External: consumers, customers, agencies (if outsourced), suppliers


Key Performance Indicators:

As per EPC



Future Logical Career Path:

European Ethical / CSR Manager:   Senior Market Quality Manager





Ideally FMCG

Consumer Care / Customer Service


Ethical / BCorp / CSR experience in FMCG (essential)

Risk assessment / audit experience (essential)

Consumer / Customer experience (essential)

Complaint handling (preferred)

Database management (essential)

Use of MS Word / Excel


Education and Training:

  • Sustainability or environmental education/training
  • Complaints management



Excellent English


Technical Skills / Knowledge:

  • Excellent written and verbal communications skills
  • Ability to learn and take in information (e.g.: nutrition / food safety principles / crisis management)
  • Able to run different database systems and to give input for further development
  • Detailed and accurate



  • Co-operation
    • Working together as one team
    • Pulls networks and communities together in order to achieve the right outcome
  • Agility
    • Adapting to new situations: quickly taking decisions
    • Ability to act at pace: change direction when required
  • Responsibility
    • Changing our world for the better through CSR: living our culture
    • Does not shy away from tough decisions or conversations
  • Entrepreneurship
    • Running the business as if it were your own
    • Finds a better way


For questions on this job description please contact Ann Chambers: Ann.Chambers@ecotone.bio